The Managed Support Service support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.
daily technical challenges
Operate
Process
Configuration
Managed Support Service
The demands on the support of fundamental IT structures of business processes of small and medium-sized enterprises are enormous. IT departments are often already completely occupied with the smooth operation of core applications and daily technical challenges. However, new workloads and evolving digitalization processes require the provision and maintenance of additional infrastructures that need to be managed, monitored and operated securely at all times.
Flexible Managed Server Support with full admin rights
- relieve your IT
- takeover of defines technical work by our Support Team – by arrangement or proactively
- cost and time saving
- convenient way to contact us
- particularly fast response time
- solution/ answer directly by IT specialists
for 30 € / month
Recommended for technical support with installations, configurations and monitoring needs. After prior clear agreement, software installations, configurations and monitoring requirements are carried out free of charge.
Provision: execution of technical support services after prior clear agreement or request by you via the ticket system.
Managed Server Support Services for every need
The Managed Server Support Services support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.
You decide which areas you want to take over yourself and which part of the responsibility and tasks you want to hand over to [ h3lp ]. This saves you time and money. This way you and your staff can fully concentrate on your core business.
- support of the delivered state of the server on the basis of administration software
- installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
- carrying out updates
- distribution upgrades
- migrations
- consulting, planning and installation of your backup solution
- backup restore
- housing support
- advice on problems with applications and services (as far as possible)
- support in identifying and addressing security-related problems
The special aspect about it: You have unrestricted root access and full control over your system at all times.
Provision: execution of technical support services proactive work according to individual contractual agreement.
Managed Hosting Service for comprehensive server support services
From experience, the Managed Hosting Service covers the standard needs of most customers.
You receive all the necessary technical support you need for the professional care and maintenance of your servers.
After a clear agreement or request, our qualified system administrators will carry out all software installation, configuration and monitoring requirements for you. All services of your Managed Hosting Service are individually defined and contractually agreed with you.
This service offers you the possibility to remain in control of your system and to react quickly to business changes without having to maintain your own cost-intensive on-call service.
In addition, you benefit from our well-founded expertise, which we have built up over almost 3 decades in many projects.
Provision: execution of technical support services proactive work according to individual contractual agreement.
You want
- to save own administration time
- to keep costs and resource utilization flexible
- advice and support with the professional care & maintenance of your server
- not having to maintain expensive internal resources 24/7
- to reduce the workload of your IT department or outsource individual tasks
- the permanent monitoring of supported services with proactive analysis and elimination of problems and system failures
You will get
- broad-based technical expertise built up over decades
- all the technical support and assistance you need
- professional support services for the best price
- around-the-clock proactive technical support – individually defined according to your wishes and needs
- comprehensive [ h3lp ] expertise as your extended arm
- contractually agreed services at special conditions
With the help of our successive support levels, we ensure that you can delegate as much control and technical work as you wish at any time.